If for any reason you are not satisfied with any of our products, merchandise may be returned for an exchange or refund within 30 days from the date of receipt and subject to the provisions below. After 30 days, Innovez cannot accept exchange/returns for any reason other than defects.
• Product must have been purchased via the www.innovezproducts.com online store
• Product must be returned in its original packaging. Items returned for either an exchange or refund must be in their original condition and shipped back in their original packaging. They must be returned undamaged, unused and unopened.
• Innovez will assess a 20% restocking fee on any opened Innovez product
• Contact firstname.lastname@example.org for return shipping address.
• Include the original sales receipt and your reason for return (photo copies accepted)
• Ship via carrier of your choice (sorry we don't pay for that).
• Send your order number and tracking number to email@example.com
Innovez warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Please see our warranty for further details.